At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The position will be part of the team responsible for designing next generation fraud and authentication capabilities, identifying new data elements or sources that can be used to enhance fraud controls or enrich customer experience; owning the product evolution of existing and new fraud capabilities; monitoring, analyzing and recommending improvements to increase coverage, quality and effectiveness of our capabilities.
The successful candidate will join the Enterprise Fraud & Authentication capabilities, which is a team of highly skilled professionals that manage high impact Fraud risk data assets and next generation of authentication capabilities such as Secure Push, Device Fingerprinting & WebAuthN/Passkeys etc.
In this role, you will collaborate with the multiple partners including Product management, Servicing, Risk Strategy, Digital Banking, technology, vendors, operations to ideate and create solutions, capabilities, and strategies for driving great customer experience and offering robust fraud controls.
Role and Responsibilities:
Lay the proper foundation of authentication capabilities to enable a seamless journey across multiple servicing touchpoints (Mobile App, Phone, Browser, Mobile Wallet Provisioning etc.) for our customers, in partnership with the Enterprise Identity, respective channel and Authorization teams.
Identify new or improvise existing attributes that can help enhance our existing risk controls or enrich customer experience.
Evaluating new data and vendors to determine the value to our fraud strategies/capabilities and onboarding them if desired.
Build triggers/alerts to ensure we monitor critical aspects of our Fraud Risk Controls in place.
Work in close partnership with various Product teams while representing Fraud Risk organization to manage delivery of our vision and roadmap.
Provide a point of view and guidance to technology architects to ensure the platform solution meets business functions and performance requirements.
Guide the business process design to be global, holistic, and modular to support multiple business strategies and local nuances.
Monitor emerging technology trends and engage in discussions that drive next generation of strategies and solutions.
Build and maintain relationship across the community of stakeholders, such as fraud strategy, decisions science, product & technologies, and various levels of leadership partners.
Minimum Qualifications:
Ability to have informed technical discussions with engineering & product teams and influence architecture and design
Experience working with cloud-based architecture, Azure services and APIs is a big plus.
Experience with Big data analytical tools like Hive, Spark, Big Query is must.
Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired
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